File format accepted: .AI, .PDF, .PNG, .EPS, .SVG, .TIF, JPG, JPEG or .PSD. We will get the artwork digitized and will send you a proof via email within 24 hrs once the order is placed. An order cannot be cancelled once the digitized proof has been sent. Once the digitized proof is approved, patches will be shipped or ready for pick up in 3-5 business days.